Design with Care for October, 2024

Resources for UX designers working in healthcare published the first Tuesday of each month.

What’s Happening in Healthcare UX

Reader’s note: scholarly research summaries may be written with the assistance of AI.

Articles

Soumya (Shomo) Mitra on Healthcare UX
Soumya (Shomo) Mitra from Eli Lilly and Company has published a series of articles on Medium on the theme of healthcare UX touching on numerous aspects such as AI, design strategies, color, the impact of data viz, speculative design, legal issues, gathering feedback, and more. Plenty to explore!

EHR Usability: Falling Behind in a Tech-Driven World
Ryan Sullivan highlights the growing gap between the technological advancements in healthcare and the usability of Electronic Health Records (EHR) systems. Despite advances in AI and tech-driven solutions, EHRs continue to struggle with usability issues, leading to frustration among healthcare providers. Sullivan stresses the need for improved user-centered design and better collaboration between tech developers and clinicians to enhance EHR functionality and usability.

From Bedside to Product Development: My Journey as a Nurse Innovator
In an article for The Nursing Beat, a nurse innovator shares her journey from working at the bedside to developing healthcare products. She reflects on how her experience in patient care provided unique insights into product development and highlights the value of collaboration between clinicians and designers. Her story underscores the importance of healthcare professionals as innovators, bridging the gap between practical, on-the-ground experience and the development of impactful healthcare solutions.

AI Is Already Reshaping Healthcare
From IDEO, how AI is reshaping the healthcare industry by enhancing diagnostics, patient care, and overall efficiency. The article emphasizes how AI-driven tools, like predictive algorithms and virtual assistants, are streamlining processes and improving outcomes for both patients and providers. It also highlights the importance of maintaining a human-centered design approach in AI applications to ensure trust, transparency, and effectiveness in healthcare.

2024 guide to personalization in healthcare apps
Ewelina Lech highlights the growing importance of personalization in healthcare apps. She discusses how tailored experiences—whether through data-driven insights, user preferences, or patient-specific care plans—can lead to better engagement, improved health outcomes, and more efficient care. Personalization, Lech argues, is essential for building trust and fostering long-term user loyalty in the healthcare sector.

The role of UX in AI-driven healthcare
Roxanne Leitão offers an insightful comparison of AI and radiologists in diagnosing lung cancer, underlining the role of eXplainable AI (XAI) in decision-making. One notable example highlights how radiologists felt more comfortable disagreeing with AI when their decision wasn’t recorded. It wraps up with eight principles for AI in healthcare, offering practical examples. Definitely worth a read for anyone interested in the intersection of AI and healthcare design.

How to Make a Nutrition App With No Mistakes [2024 Overview]
Evgeniy Altynpara and Yelizaveta Ropalo explain the key steps and considerations for developing a successful diet and nutrition app. They break down essential features such as meal planning, calorie tracking, and user customization, emphasizing the importance of user engagement and intuitive design. They also discusses how integrating AI can enhance the user experience through personalized meal recommendations and progress tracking, making apps more effective and engaging.

Multimodal AI in Modern Healthcare
Liliya Kostetska discusses how multimodal AI is revolutionizing healthcare by combining data from sources like medical images and clinical notes to offer more accurate diagnostics and treatment plans. It showcases use cases in radiology, pathology, and patient monitoring, emphasizing how this approach improves patient outcomes.

Elevating Healthcare Design at One Medical: Reflections on the Past Seven Years
Preethi Raju reflects on seven years of healthcare design at One Medical. She highlights key lessons, such as the importance of empathy, understanding patient needs, and designing for both clinicians and patients. Raju emphasizes that successful healthcare design must balance efficiency, personalization, and trust to create solutions that truly improve the patient experience. This piece offers insights into how designers can make a meaningful impact in healthcare through thoughtful, user-centered design approaches.

Healthcare Product Metrics Benchmark Report 2024
Curious about how healthcare products stack up? This Healthcare Product Metrics Benchmark Report by Userpilot explores key metrics like retention rates, NPS, and user engagement specific to healthcare products. It highlights the unique challenges healthcare SaaS products face, including strict regulations and complex integrations, and offers valuable insights on how to benchmark performance against others in the industry.

Shaping the Future of Oncology Solutions through Experience Design: A Journey of Empathy and Care
How can experience design shape oncology solutions? In this article, Kishore Kankipati explores how empathy and user-centered design are transforming oncology care. Through a journey of understanding patient needs, clinicians’ workflows, and leveraging technology, the article highlights the role of UX in creating more compassionate and effective oncology solutions that address both emotional and practical aspects of care.

News and Press Releases

Apple introduces groundbreaking health features to support conditions impacting billions of people
“Apple Watch delivers new sleep apnea notifications, and AirPods Pro 2 provide the world’s first all-in-one hearing health experience including a clinical-grade, over-the-counter Hearing Aid feature”

Judy Faulkner's succession plan at Epic
Judy Faulkner, the 81-year-old founder and CEO of Epic, has no plans to retire but has arranged for Epic to remain private and employee-owned after her passing. Since starting Epic in the late 1970s, Faulkner has led it to become a major player in hospital EHRs without external funding or acquisitions. Her trust will ensure the company stays private, with governance passed to family members and senior managers. Employees will continue to gain ownership as nonvoting shares are sold back, ensuring Epic’s future remains in the hands of its people. Interestingly, she has stated that the next CEO must be a software developer.

Stress-testing biomedical vision models with RadEdit: A synthetic data approach for robust model deployment
Microsoft’s research team introduces RadEdit, a synthetic data approach aimed at stress-testing biomedical vision models to ensure their robustness for real-world deployment. By generating synthetic medical images with realistic alterations, RadEdit helps identify potential weaknesses in AI models, improving their performance and reliability in clinical settings. This method is crucial for deploying more resilient AI tools in healthcare environments.

Samsung’s New Health Software Development Kit Suite Powers Advancements in Healthcare Innovation
“Upgrades provide tailored support based on the priorities of healthcare industry partners, offering greater flexibility to pioneer innovative solutions”

Audio and Video

Interactive FigJam 101 Challenge: Design for Healthcare
In this interactive FigJam challenge led by UX designer Samaya from Ideate Labs, participants focus on healthcare design by scoping problems and applying inclusive design strategies. The session emphasizes involving diverse communities in the design process and iterating continuously to address specific healthcare challenges. Key insight: co-creating with affected communities is vital for building truly inclusive healthcare solutions.

Unveiling Struggles of Fibroids & Endometriosis w/ UX Research
Want to empower women, especially those in underserved communities, with actionable healthcare insights through technology? In this talk, Michelle Ng (Founder & Designer, Neuemoon Health) explores a case study on healthcare UX, focusing on the challenges within the patient journey and provider dynamics. She delves into how UX research can enhance patient outcomes, particularly in women’s reproductive health issues like uterine fibroids and endometriosis. Watch the video for real-world strategies to improve healthcare design through user-centered research.

Interview with Dr Gyles Morrison: UX Healthcare and whats in store
In this interview, Dr. Gyles Morrison, a clinical UX designer, shares his transition from medicine to UX and discusses the challenges of integrating UX in healthcare, particularly with emerging technologies like AI. He emphasizes the importance of human-centered design in addressing health inequalities and improving patient experiences.

Crafting Digital Brands in Healthcare with Mike Cuesta and Juan Molina, Atomic Health
In this episode, Adam Turinas speaks with Mike Cuesta and Juan Molina from Atomic Health, an experience design agency focused on healthtech, digital health, and life sciences. With over 15 years of expertise, Mike and Juan delve into the challenges of healthcare UX design, balancing data-driven decision-making with creative insight, and strategies for creating effective digital experiences. They cover key topics like progressive disclosure in website design, building scalable brand identities, and adapting B2B marketing strategies for healthcare. This conversation provides actionable insights on creating digital experiences that resonate with diverse healthcare personas.

Saving Lives with UX Design! Dr Gyles Morrison
Dr. Gyles Morrison shares his path in clinical UX, emphasizing the importance of blending medical expertise with UX skills. He highlights the need for formal education, mentorship, and collaboration between UX professionals and clinicians to enhance patient care. Dr. Morrison also warns against over-relying on AI, advocating for human-centered design to ensure safety and innovation in healthcare. The Clinical UX Association (CUXA) supports professionals with training and community building.

Scholarly Research

Design and Psychometric Evaluation of Nurses’ Mobile Health Device Acceptance Scale (NMHDA-Scale): Application of the Expectation-Confirmation Theory
This study focuses on developing and validating the Nurses’ Mobile Health Device Acceptance Scale (NMHDA-Scale) using the Expectation-Confirmation Theory. It highlights the increasing role of mobile health tools in nursing and aims to assess nurses’ acceptance of these tools. The scale, consisting of 33 items across five key factors—application and performance, social impact, perceived ease of use, effectiveness, and new technology anxiety—demonstrated strong validity and reliability, making it a valuable tool for understanding and improving mobile health tool adoption in nursing care.

Understanding older adults’ motivations to use digital health portals
This study explores how older adults perceive and utilize digital health portals (DHPs), with a focus on identifying motivational factors behind their adoption and use. The study integrates Self-Determination Theory (SDT) and the Unified Theory of Acceptance and Use of Technology (UTAUT) to assess intrinsic and extrinsic motivators, such as social influence, ease of use, and perceived usefulness.

Usability, Ergonomics, and Educational Value of a Novel Telestration Tool for Surgical Coaching: Usability Study
This study focuses on assessing the usability and educational value of a first-generation wireless handheld telestration device designed for surgical coaching. The device allows for real-time interaction with live video streams, enabling surgeons to annotate, navigate, and manipulate video feeds during surgical procedures.

Upcoming Events

The Healthcare Design Conference + Expo 2024
October 5-8 • Indiana Convention Center, Indianapolis
“The Healthcare Design Conference + Expo is the ultimate networking, education, and product-sourcing event. Join us for expert insights on the latest trends, best practices, and leading-edge approaches in the planning, design, construction, and ongoing operation of healthcare spaces. Leave with new connections, new ideas for current and future projects, and earn AIA, IDCEC, EDAC, and nursing LUs to meet your continuing education goals.”

UX for Life Sciences Conference 2024 from Pistoia Alliance
October 7-8 • Novartis Campus, Basel, Switzerland
“The User Experience for Life Science conference held this year in-person at Novartis Campus in Basel (CH) will provide insights from UX leaders and practitioners within the User Experience for Life Science Community. Learn about the latest advances in UX within the R&D life sciences and healthcare communities.”

HLTH 2024
October 20-23 • Las Vegas
“The growth in consumer technology is propelled by the shifting landscape in consumers prioritizing their physical and mental health, fitness, sleep, nutrition, and a focus on mindfulness. Employers, pharmaceutical companies, payers, and retail pharmacies have all recognized an opportunity to employ more sophisticated digital tools and services to reimagine and revolutionize healthcare.”

Co-designing personas for digital health
October 24 • London Institute for Healthcare Engineering
“In this workshop, we will explore two approaches to persona creation. First, you will be guided through the ‘traditional’ approach, where personas are created by designers and researchers following earlier work to understand end-users and their experiences (for example via interviews, focus groups, and observations). Here, you will have the chance to practice creating personas based on anonymised data from a prior digital health project. In the second part of the workshop, we will introduce you to another way of creating personas, this time co-designing them with end users.”

Virtual Reality and Healthcare Demo Tour
October 30 • Austin, Texas
“Immerse yourself in the world of virtual reality and witness firsthand how this cutting-edge technology is revolutionizing the healthcare industry. From surgical simulations to mental health therapies, virtual reality is transforming the way we approach healthcare.”