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Design with Care for November, 2023
Resources for UX designers working in healthcare published the first Tuesday of each month.
Welcome to the November edition of Design with Care! Presentations from UX Berlin, a new book about human centered design in healthcare, personal stories from experienced healthcare designers, and more are ready for you to dig into. 🚀
User Experience Design In Healthcare Apps: A Medical Student’s Perspective
A student UX designer discusses the importance of user-centric design in healthcare apps, showcasing MyChart as a user-friendly example and emphasizing the value of real-time feedback and inclusivity, culminating in the idea of badges for user engagement.
Healthcare UX design
Explore healthcare UX design, its importance in creating user-centered healthcare experiences, the challenges faced by UX designers in healthcare, and upcoming trends in the field.
Making Healthcare User Experiences More Accessible to Increase Adoption
This article explores strategies for designing more accessible healthcare user experiences, emphasizing the importance of considering caregivers and healthcare professionals, adhering to accessibility standards like WCAG, maintaining open channels for user feedback, and adopting universal design principles to enhance adoption and user satisfaction.
Reflecting on my time at 3M M*Modal
This work delves into the UX research findings for HCC Collaborate, highlighting critical pain points and the subsequent redesign efforts aimed at improving efficiency in healthcare software.
Elements of home in hospitals: 3XN’s Stig Vesterager Gothelf on healthcare design
Explore the impact of design on healthcare experiences and the innovative approaches taken in healthcare projects, as discussed by Stig Vesterager Gothelf, senior partner at 3XN, a leading architectural firm with notable contributions to healthcare architecture.
From Friction to Flow: Improving Patient Forms with UX
Explore the journey of a UX designer, Heena Raj, as she tackles the challenges of improving patient forms in healthcare, focusing on creating a user-friendly, accessible, and stress-free form-filling experience for patients, with a strong emphasis on research, usability testing, and user-centered design principles.
Applying the Value Proposition Canvas in Healthcare Technology
Learn how the Value Proposition Canvas can enhance healthcare technology by focusing on patients' needs and improving their experiences in this insightful article.
UX Healthcare Design Playbook
A useful collection of healthcare UX resources from Vitaly Friedman.
A Verily roundtable: Innovating in healthcare with diversity by design
This article discusses the importance of approaching the entire medical process, from clinical trial design to AI-enabled product development, with a focus on equity, highlighting the significance of inclusivity and diversity in clinical trials and the role of patient-centered design in healthcare innovation.
WoW Woman in Health Tech I Elise Mortensen, Head of Growth at HTD Health
Elise Mortensen, Head of Growth at HTD Health, discusses her unique perspective in the digital health industry, emphasizing the importance of deep user research, empathy, and understanding the people who will use healthcare technology, and the need for increased representation of women and nonbinary individuals in the sector to address gender disparities in healthcare.
AI, Healthcare, and the Future of Design Education
A university professor, Kristi Bartlett, integrates artificial intelligence (AI) into cross-disciplinary coursework to bridge communication gaps between design and healthcare students, enabling creative ideation through generative AI but raising concerns about academic honesty and over-reliance.
VR Haptic Gloves for Rehabilitation and Research
“Join us to explore how VR and haptic gloves can empower medical research and improve rehabilitation training.”
UX Berlin 2023 on Youtube
Recordings from talks at UX Healthcare Berlin 2023
Her Journey From Public Health to UX Designer
“The Growth Series showcases individuals who have risen from humble beginnings to achieve success through their dedication and hard work. It goes beyond just financial success, but also focuses on the profound sense of happiness, joy, and fulfillment that comes from pursuing one's true purpose and calling.”
Reimagining User Authentication for Digital Health Services: A User-Centered Approach
This video discusses how strict data privacy regulations like HIPAA can lead to user authentication challenges in healthcare settings, particularly in electronic patient portals, and explores the need for user-centered privacy solutions without compromising patient access to health information.
How technology is transforming health and healthcare with Angel Brown
This interview explores Angel's career journey, highlighting her transition from a programmer to a pioneering UX designer in healthcare and discusses the role of technology in improving the lives of the elderly, the evolution of user experience (UX) in the past decade, the integration of technology in home healthcare, challenges and opportunities in tech and healthcare, the future of brain-machine interfaces, and the impact of the metaverse on healthcare, education, and connectivity.
Tytocare’s AI-Powered Wheeze Detection Impresses with Thoughtful Design
Tytocare's FDA-approved AI solution seamlessly integrates into healthcare workflows, specifically for analyzing lung sounds through their home care device, as discussed in a recent interview with Eran Hertzmann, Tytocare's VP of Product.
“James Royal-Lawson and Per Axbom are joined by Kim Goodwin to talk about Kim’s reflections from her work in healthcare design and how more accountability would benefit the wider design industry.”
Healthcare + Systems + Risk + Design with Rob Lister
Design Thinking 101 Podcast
“Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry.”
Diverse Experiences in Health Tech Design: Insights from Chris French
Brand New Doctor
”Chris French is a master strategist and social entrepreneur with over a decade's experience in the health sector. In this episode of Brand New Dr., Chris offers a view into his dynamic career journey - from his impactful community projects and health regulation to his time serving the Metropolitan Police as a special constable.”
Designing for Trust: How to Create Trust in Health Tech
“In this episode of Invent: Health, we speak with Dan Lock from TTP and Jordan Abdi from Picnic Health, to unlock the principles of trust and find a paradigm for what this will look like in the future of healthcare.”
Post-implementation usability evaluation of a human factors-based clinical decision support for pulmonary embolism (PE) diagnosis (Dx): PE Dx Study Part 1
This paper discusses how human-centered design principles impact the usability of Clinical Decision Support (CDS) in healthcare, revealing the significance of these principles and suggesting areas for improvement in CDS design.
Assessment of healthcare application quality: Development of a standardized methods for healthcare professionals
“The advancement of the mobile app market is reshaping healthcare, emphasizing the imperative for quality and efficacy in health applications. This methodology has been devised to assess mobile health applications, aiming to assist healthcare professionals in selecting apps for e-healthcare consumers.”
Exploring experiences of pharmacists and pharmacy students using mHealth apps: A qualitative study of user experience
“Pharmacists can enhance mHealth delivery by promoting the awareness and use of health apps, while pharmacy students and early career pharmacists allow broader perspective for further development. This study aimed to explore the experiences and attitudes of pharmacy students and pharmacists, on the use, advantages and possible improvement of available mHealth platforms in Serbia.”
Exploring the revolution in healthcare systems through the applications of digital twin technology
This paper discusses the concept of Digital Twins in healthcare, which involves creating virtual replicas of patients or medical entities using IoT data and AI-powered models, enabling personalized treatment, surgical predictions, and chronic illness management.
Potential effectiveness and efficiency issues in usability evaluation within digital health: A systematic literature review
“Digital Health (DH) is widely considered essential for sustainable future healthcare systems. Software quality, particularly usability, is crucial for the success and adoption of most DH products. However, concerns about the effectiveness and efficiency of testing the usability of DH products have been raised.”
Triptychon: Usability evaluation and implementation of a web-based application for patients’ lab and vital parameters
“We evaluated the usability of our tool ‘Triptychon’ – a three-part visualisation dashboard of essential patients’ medical data provided by a direct overview of their hospitalisation information, laboratory, and vital parameters over time.”
News and Press Releases
Readout of White House Roundtable on Artificial Intelligence and Health
The White House convened a roundtable on the safe use of AI in healthcare, emphasizing AI's potential in clinical settings, drug development, and public health. The Biden-Harris Administration is committed to responsible AI development through initiatives like the AI Bill of Rights and industry partnerships. Cross-sector collaboration is essential for ensuring AI benefits in healthcare.
Designing for Health: The Human-Centered Approach
A new book by Craig Joseph, Jerome Pagani. “When it comes to the way healthcare works in the U. S., it’s easy to ask: Who designed such a load of junk? Well, no one. And that’s the problem. Craig Joseph, MD, and Jerome Pagani, Ph.D. lay out how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective morass of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.”
The UX Conference for Pharma, MedTech and Life Sciences
Wednesday, November 8th
“A select program and international experts guarantee a day full of insights, inspiration and new ideas - for yourself, your team, and your organization.”
Generative AI UX Designer at Lilly (remote possible)
In Case You Missed It
Healthcare Content Modeling 101
In collaboration with healthcare content specialists Conteir, Enonic presents a comprehensive guide to how your organization can structure and synergize healthcare data for web editors and content directors.
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