Design with Care for March, 2024
Resources for UX designers working in healthcare published the first Tuesday of each month.
What’s Happening in Healthcare UX
Reader’s note: scholarly research summaries were written with the assistance of AI.
Articles
Patients Value Convenience When Filling Prescriptions, But It’s Up to Providers to Optimize Experiences
Research from 2022 and 2024 finds that 96% of adults continue to rely on pharmacy apps, but finds that perceived usability is declining. One theory is that younger generations of higher expectations around usability than older generations.
9 Digital Healthcare UX Trends 2024
Most “trend” articles are so vague as to not be helpful, but this one provides some specific examples and explores some areas that are typically ignored.
Navigating Well-being: UX Insights from an MHealth App for Healthcare Providers
“The project aims to prioritize mental well-being among healthcare professionals through an intuitive MHealth app. Our mission is to provide a supportive platform tailored to their needs, fostering resilience and promoting holistic wellness in their demanding roles.”
Intelly App Design & UX: Navigating Healthcare Solutions
“In today's digital age, the intersection of technology and healthcare has never been more critical. A standout example of this synergy is the Intelly healthcare app, masterfully designed by Sigma Software. This project showcases an exemplary approach to app design and user experience (UX), tailored for the telemedicine and remote medical care industry, which has seen significant growth due to a rising demand for accessible virtual healthcare solutions.”
Bedroom blunders: The hidden usability issues of hospital-at-home devices
A review of the list of the top ten health technology hazards for 2024 from ECRI.
Virgin Pulse and HealthComp rebrand as Personify Health
“The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people.”
Video
Deep Dive conversation with Philips Sounds designers
“Philips Sounds improves both the customer/patient experience and employee/caregiver situation in hospitals. The project demonstrates an excellent end-to-end experience design to co-create and redesign one of the iconic healthcare sounds for creative purposes."
How UX can help doctors find anything in their EHR
“Building In Public is a raw, in-depth look at current work on healthcareOS. In this week's episode of building in public, I'm showing you how I'm using UX to help doctor's find anything they need.” Robert Floyd is Building in Public his startup, Alloy Health. In this latest video, he shares his modular approach to displaying information.
Dr. Craig Joseph Introduces Designing for Health
“There are many books about design, but a recent book by Craig Joseph, MD and Jerome Pagani, Designing for Health: The Human-Centered Approach, applies design principles to EHRs and to IT systems in general. In this video, Dr. Joseph, chief medical officer at Nordic, explains some of the experiences and achievements that lay behind the book.”
Healthcare UX—Design that Saves Lives
“In this episode we will talk about Websites UX in HealthCare—Design that Saves Lives. UX design has the potential to improve people’s everyday lives. The stakes are even higher if you work as a UX designer in the healthcare industry. The health-tech sector is among the fastest-growing in the world, with expected revenue of USD 1,305.1 billion in 2030, according to Grand View Research. As a UX designer, you have the opportunity to help define the future of healthcare.”
How to create a great digital user experience in healthcare with Chris Baldock
“The best digital user experiences are simple and easy to use - intuitive. Achieving this takes a lot of hard work and expertise to engineer. This is especially the case in healthcare, where digital products need to work effectively at launch and cannot simply be optimised post launch, as often occurs in other industries. As a result, a lot of work must go into ‘getting it right’ during the development stages.”
Usability Testing: Why Can’t We Get It Right?
“This on-demand webinar, hosted by Greenlight Guru, delves into the complexities and challenges of usability testing in the medical device industry. It critically examines current practices and explores how usability testing can be improved while meeting regulatory requirements.”
Education
MS in Health Communication, Visual & Digital Health Communication Concentration
Boston University Metropolitan College
“The Master of Science in Health Communication concentration in Visual & Digital Health Communication examines the impact of the communication technology revolution on the field of health marketing and communication.”
Inclusive Digital Design in Health: Interfaces and Intersectionality
Loughborough University
“A new Vice-Chancellor’s Cluster of PhD Studentships is being established at Loughborough University on ‘Digital Communities and Inclusion’ starting in October 2024. Six projects will examine timely and important issues on how ‘the digital’ is being used to create new communities, encourage more inclusive community engagement, or where digital exclusion is impacting lived experiences.”
Scholarly Research
Improving quality of care for patients receiving care through telehealth in the time of COVID-19 global pandemic and beyond: HCI-based leading indicators for virtual visits
The paper discusses the development of Human-Computer Interaction (HCI)-based leading indicators to improve the quality of telehealth services, leveraging Nielsen’s usability heuristics and mapping them to quality of care aspects for better user interface evaluation in virtual visits during and beyond the COVID-19 pandemic.
Nurse-centered co-design of an electronic health record nursing summary
The study explores the co-design of an electronic health record (EHR) nursing summary with clinical nurses to better align the layout and vital sign visualizations with nurses' needs and workflows, highlighting the importance of involving end-users in the design process to enhance utility and user satisfaction.
Evaluating Users’ Experiences of a Child Multimodal Wearable Device: Mixed Methods Approach
The study assesses parents' and children's experiences with a child-specific multimodal wearable device, utilizing mixed methods to explore usability, privacy, and the impact of its use in home settings, aiming to improve child development research through enhanced user experience.
Usability and Evaluation of a Health Information System in the Emergency Department: Mixed Methods Study
The study evaluates the usability and impact of a health information system in an emergency department, demonstrating its high usability and positive effect on patient and family member experience by providing necessary information, thereby enhancing control and understanding of the care process.
Upcoming Events
Clinical UX Association Launch Event
Thursday, March 21st
“During this event, discover the future of CUX, learn from industry leaders, and become part of this growing community. Get insights on current challenges, opportunities, and how CUXA will elevate your professional practice. Membership to the CUXA will also go live during the launch event.”
SXSW Interactive Health and MedTech Track
March 8th - 12th
“Addressing how technological and social changes are impacting one of the world’s largest industries, the Health & MedTech content will cover everything from patient-centric care and gene editing to health equity and 3D-printed human organs.”
Healthcare UX Jobs
Senior UX Designer at CVS Health (Chicago, USA)
UX/UI Designer at ClosedLoop (Austin, Tx, USA)
UX/UI Designer at Sworkit Health (remote, USA)
UI/UX designer at Mochi Health (San Francisco, USA)
Senior UX Designer-Patient Monitoring at Philips (Cambridge, MA, USA)
Senior UX Designer – Health & Wellness at Walmart (Bellevue, Washington, USA)
In Case You Missed It
The Human Side of Healthcare Tech: A UX Researcher’s Take
Advancing drug discovery. Helping treatments reach patients faster. Diversifying clinical trials. Using tech to make the world healthier can feel incredibly rewarding. But working as a product researcher in healthcare comes with a unique set of challenges (and hilarious moments!). As I reflect on my experiences in digital health, I believe these insights can help set expectations for your next role too.
Want to help?
If you’d like to help Design with Care grow and support the greater healthcare UX community, drop me a line at alex@designwith.care or send me a message in Discord.
Thank you!