Design with Care for January, 2024

Resources for UX designers working in healthcare published the first Tuesday of each month.

Want to help Design with Care?

Since I launched Design with Care this past summer, a number of people have reached out and offered to help in some way. I’ve never been great about asking for or accepting help, so I put it on the back burner. For 2024 I’d like to change that, and I’ve begun shaping up some initiatives and, well, I’d love some help moving them forward.

To give you some idea of what I’m looking for, opportunities include content creation, community research, event curation, healthcare product design curation, community engagement, social media promotion, etc. I’ve created a volunteer group in the Discord for further conversation. And of course I’d love to hear about your special powers and how we might collaborate.

If you’d like to help out in some way, drop me a line at alex@designwith.care or send me a message in the Discord and I’ll add you to the volunteer group.

Thank you!

What’s New in Healthcare UX

Articles

Case Study: OptimallyMe – Health Tech Platform
Spaceberry Studio designed a health tech platform, OptimallyMe, which integrates blood and DNA test results with smart devices for a comprehensive health overview. The project involved redefining the user experience with features like DNA tests, diet plans, and health tracking, emphasizing intuitive design and technical precision.

Embracing the Invisible: Enhancing User Experience Through ‘No Interface’ Design
Jessica Dorazio explores 'No Interface' design, a concept promoting natural interaction with technology without noticeable interfaces. Highlighted by Golden Krishna's book, it emphasizes simplicity and efficiency in UX design, advocating for value delivery through existing user environments. The approach is exemplified in a case study on digital patient education for chronic kidney disease, utilizing SMS and email for seamless, personalized content delivery without traditional apps or platforms.

News and Press Releases

Lifelong Health by Design from IDEO
Founded by former IDEO members, Omada Health has evolved from a research project into a leading healthcare provider combating chronic diseases. Utilizing digital tools, behavior change methods, and health coaching, Omada offers personalized care plans for managing conditions like diabetes and hypertension. With nearly 2,000 employers as partners and over a million users, Omada demonstrates the effectiveness of design thinking in healthcare, focusing on user needs and evidence-based solutions for chronic disease management.

ePub book: Designing for Wellness: UX Strategies for the Healthcare Industry
“Dive into the dynamic intersection of design and healthcare with this insightful guide, a must-read for professionals looking to excel in the burgeoning field of healthcare UX. This book is an essential resource that opens the door to a world where user experience meets patient care, offering a deep dive into the principles, challenges, and innovations shaping this vital industry.“

Generative AI meets design to envision universal healthcare
Map Project Office and Modem Works introduce the Smart Aid Kit, using generative AI to make healthcare globally accessible. This kit includes AI-enhanced medical tools like a stethoscope and skin analyzer, designed for underserved areas, offering diagnostics and medical advice.

Usability Re-Imagined: Zyter|TruCare Unveils Intuitive Design in 10.2 Release
Zyter|TruCare's latest update focuses on intuitive design and user-centric features, drawing from extensive customer feedback. The 10.2 release introduces the new 'Centrifuge' design system, offering streamlined navigation, web and mobile synchronization, consistent aesthetics, adaptive design, and revamped login interfaces, enhancing usability in digital health technology.

Video

Usability for Medical Devices with Michael Engler
“The Medical Device field is so big that we have a specialist for each type of area. This is like a Surgeon who is a specialist in the heart, the orthopedic… Here we have with us a specialist for Usability, and this is really a big field that you need to understand. IEC 62366 is a standard that is important to know as all devices that have a user interface should show they can be safe, and that the user understands it. So, don’t miss this episode.”

Human Factors, AI & Safety
“AI is expected to revolutionize healthcare and new applications are continually appearing. This presentation will examine some of the current and future challenges and opportunities for AI in healthcare, taking a human factors and safety science perspective. Human factors considerations have included issues around and how to best integrate AI into clinical workflow and support human decision making. Methods for analyzing AI-human interaction will be discussed, ranging from laboratory-based studies to new types of evaluations involving simulations and naturalistic testing. The presentation will discuss how such approaches need to be applied to ensure both the usability and safety of AI applications in healthcare.”

Apps for Healthcare: Design and Development Insights from Olof Söderbaum, VP of Product at Kry
“Our discussion centers around app healthcare development, particularly in the medical app domain, with insights from Olof's experience at Kry. He has spent over 4 years at Kry, Europe's leading digital healthcare platform. With @krysverige users can video chat with healthcare professionals like doctors, nurses, and psychologists in just minutes. So far, they've facilitated over 8 million online consultations. They've recently expanded their services to include Sweden, Norway, the UK, and France. In their 8-year history, they've attracted an impressive $730 million in investment, and they're still growing. Olof serves as the Head of Product and Design at Kry, overseeing the teams responsible for building and creating Kry’s products and experiences.”

‘Unleashing the power of storytelling in healthcare design’ with Joanna Domagalska from Roche
“In this talk, we will dive into the world of storytelling. We will discover what opportunities do stories bring to the world of digital products, how are they constructed, and what building blocks we, as UX designers, already have at our disposal that can empower us to seamlessly integrate storytelling into our work.”

UI UX Pharmacist? How this Pharmacist Stepped Into the World of Design with Theary Chhim
“In today's episode, we are thrilled to introduce Theary Chhim, a professional whose career journey has taken a fascinating turn from the world of pharmacy to the realm of UX/UI design. Theary's transition reflects her adaptability and unwavering commitment to exploring new horizons within the healthcare and technology landscape.”

Scholarly Research

Digital Health Equity and Tailored Health Care Service for People With Disability: User-Centered Design and Usability Study
This study focuses on enhancing digital health equity for people with disabilities through a user-centered design platform integrating Internet of Things devices and patient-generated health data. Key findings include improved eHealth literacy and satisfaction among users, highlighting the importance of considering the specific needs of disabled individuals, caregivers, and healthcare professionals in digital health service design to promote inclusivity and equity.

Developing a virtual patient: design, usability, and learning effect in communication skills training
This study developed a virtual patient (VP) application to improve communication skills in medical students. It demonstrated significant improvements in students' communication abilities, with effective user interaction and increased usability, suggesting that VPs can be a valuable tool in medical training for enhancing essential skills like history taking and clinical reasoning.

Acceptability and usability of the Planning Advance Care Together (PACT) website for improving patients' engagement in advance care planning
The Planning Advance Care Together (PACT) website, aimed at involving patients with advanced cancer and their loved ones in advance care planning, was found to be usable and acceptable. Feedback from patients, caregivers, and experts suggests the need for improvements in navigation and content to better address the emotional aspects of care planning.

Co-design of Human-centered, Explainable AI for Clinical Decision Support
A comprehensive study on the development and redesign of a clinical decision support system (CDSS) that incorporates explainable artificial intelligence (XAI). This study is important for understanding how healthcare professionals interact with AI systems and the impact of explanations on their decision-making process.

Upcoming Events

Breaking into UX: Early Career Discussion
“Sara began her career at Google, where she started as a Hiring Rotation Associate (HR program for new grads) and transitioned to become the first UX Researcher at Google Health. While at Google Health, her work included improving the usability of cancer diagnostic software, internationalizing an AI-powered eye disease diagnostic tool, and improving the user experience of finding health information on Google Search.”

Designing for Digital Inclusion in Healthcare
“We believe digital is now a wider determinant of health. As well as shaping access to health and care services, digital impacts across all aspects of our lives, affecting our opportunities and shaping health inequalities. Digital technologies and online services can improve health and wellbeing – as long as people have the access, skills, confidence and support to benefit.”

Human-Centered: Health Design Student Symposium 2023
“Join us virtually on Wednesday, January 31, 2024 live from the Health Design Lab (or in-person via the link below) for the exciting culmination of the Phase 1 Scholarly Inquiry Design program. Our students in the Design Track at Sidney Kimmel Medical College (SKMC) will be presenting their health design projects!”

Healthcare UX Jobs

Senior UX Designer, McKesson (Remote)
“As a member of the CoverMyMeds UX Team, you will be tasked with understanding user behavior and their interaction with current and potential solutions to generate new insights to help evolve our product offerings.”

In case you missed it

Designing for usability in healthcare packaging
The article discusses the importance of user-centered design in healthcare packaging, emphasizing the need to accommodate the aging nurse population and reduce user errors through standards and innovations in packaging design. It highlights industry efforts to integrate human factors engineering, as encouraged by the FDA, to enhance patient safety and improve healthcare outcomes.