Design with Care for February, 2024
Resources for UX designers working in healthcare published the first Tuesday of each month.
What’s Happening in Healthcare UX
Reader’s note: scholarly research summaries were written with the assistance of AI.
Articles
UX Writing for a Medical Platform: Writing for Patients
Founding designer Sehyun Jeon’s tips on writing for patients. Use straightforward language, provide extra details, and use images to support text.
Design with Dignity: Human-Centered Healthcare Design
While UX designers are typically focused on digital experiences, we need to think outside of that space and understand the entire patient journey including architectural spaces.
Fostering well-being in healthcare through experience design
Michael Siepmann emphasizes the importance of looking beyond usability and user experience and inquiring about the impact on users’ emotional and behavioral well-being.
Optimizing Medical Device Design: A Comprehensive Guide to User-Centered Engineering
Part 2 of a 7-part series on user-centered engineering for medical device design, specifically how to incorporate human factors engineering into a solution that meets FDA and IEC regulations.
Home Medical Device Usability Tops ECRI Hazard List
“Usability challenges with medical devices in the home tops the 2024 list of health technology hazards in a report from ECRI, a nonprofit patient safety organization. The Top 10 list also includes concerns related to artificial intelligence and data security.”
United Healthcare: When UX Missteps Meet Healthcare's Hidden Hurdles
Product teardown from Kristen Berman. “When it comes to UX, the devil is in the details. This is especially true in healthcare, as I was reminded recently when my dad transitioned from Aetna to United Healthcare. So today we’re putting healthcare UX on the examination table (spoiler: the patient is in critical condition).”
Is Apple’s new Vision Pro a health care machine? Sharp Healthcare thinks so
“San Diego hospital system is exploring the use of the technology at its new Spatial Computing Center of Excellence program.”
Video
UX in Healthcare | Varuna Iyer | Head of Digital Design and UX | Dr. Reddy's Laboratories | D Talks
“Varuna is a seasoned cross-functional designer and respected design educator, currently holding the role of Head of Digital Design and UX at Studio 5B-DRL. Holding nearly 12 years of multifaceted experience within the "Idea to Market" product domain, she is renowned for her unwavering dedication to customer satisfaction, commitment to quality, and sharp business focus. Her problem-solving expertise spans across four diverse geographic regions, showcasing her adaptability and global perspective.”
Nate Bauer: UX, Agile, and Healthcare Innovation Projects
“In this episode of "Behind the Build," Nate Bauer takes center stage to explore the dynamic fusion of UX, Agile methodologies, and Healthcare Innovation Projects. As the host of this podcast, Nate shares his unique perspective on these crucial intersections.”
How Creativity and AI Will Save Healthcare - med+Design Podcast
“Join us for an exploration of creativity, AI, and design thinking in healthcare. This episode features an in-depth discussion around the developed 'MIDST' framework (Momentum, Insight, Daydream, Shift, and Try) and its application in stimulating and cultivating creativity. We also delve into the implications and applications of AI, particularly in enhancing ideation and solution generation with an 'empathy first' approach.”
Scholarly Research
Applying User-Centered Design Methods to Improve The Experience of the NHS APP
The paper examines the application of user-centered design methods to enhance the NHS app experience, focusing on identifying user pain points, improving usability, and incorporating user feedback for a more intuitive and satisfying user interface.
Nurse-centered co-design of an electronic health record nursing summary
The paper presents a study on the co-design of electronic health record (EHR) nursing summaries with clinical nurses, highlighting the importance of nurse involvement in design processes to create summaries that better meet their needs and support nursing workflow.
Factors affecting engagement with a patient portal in a tertiary children's hospital: A qualitative study
The paper explores barriers to caregiver engagement with a patient portal in a children's hospital, finding factors such as technical difficulties, design issues, and the need for better integration into caregivers' lives, all analyzed through the Technology Acceptance Model.
Effectiveness and User Perception of an In-Vehicle Voice Warning for Hypoglycemia: Development and Feasibility Trial
The paper discusses the development and feasibility of an in-vehicle voice warning system for hypoglycemia in drivers with type 1 diabetes, focusing on its effectiveness and user perceptions to enhance driving safety.
Trust in and Acceptance of Artificial Intelligence Applications in Medicine: Mixed Methods Study
The paper explores factors influencing trust and acceptance of AI applications in medicine, identifying key aspects like human, technology-related, ethical, legal, and environmental considerations through a mixed-methods study involving literature review and stakeholder surveys.
Acceptability of a Text Message‐Based Mobile Health Intervention to Promote Physical Activity in Cardiac Rehabilitation Enrollees: A Qualitative Substudy of Participant Perspectives
The paper investigates the acceptability of a text message-based mobile health intervention aimed at promoting physical activity among cardiac rehabilitation enrollees, emphasizing the need for increased customization to individual health goals and the inclusion of clinical and social support to enhance effectiveness.
The Goldilocks Dilemma on Balancing User Response and Reflection in mHealth Interventions: Observational Study
The study investigates the impact of varying levels of reflection and response burdens in text message-based mHealth interventions on user engagement, revealing that higher reflection demands decrease engagement, with insights into optimizing engagement for behavior change.
Upcoming Events
Wednesday and Thursday, February 7th and 8th
US Annual Medical Device Human Factors and Usability Engineering Conference
“US Annual Medical Device Human Factors and Usability Engineering Conference is designed to bring together luminaries, professionals, and researchers from various disciplines to explore the critical role of human factors and usability engineering in ensuring medical devices’ safety, effectiveness, and user satisfaction.”
Friday and Saturday, February 23rd and 24th
Texas Healthcare Challenge Hackathon
“The Texas Healthcare Challenge (TXHCC) is a two-day hackathon fostering innovative solutions to healthcare problems. Participants pitch problems, form teams, and use design thinking to create products, business models, and go-to-market strategies. The event includes keynote talks, hacking, mentorship, presentations, judging, and prizes. An opportunity that fosters innovative thinking and solutions.”
March 8th - 12th
SXSW Interactive Health & MedTech Track
This is a specialized track within the SXSW Interactive Conference.
Tuesday, March 19th
Master of Arts in Design focused on Health Info Session
“Learn more about the Master of Arts in Design focused on Health at The University of Texas at Austin.”
Thursday, March 21st
Power of AI in Healthcare - Human Factors and Safety
“Understand the current landscape of AI and its benefits in healthcare, Gain insights into human factors in AI Integration, Identify best practices and encourage further research.”
March 24th - 27th
International Symposium on Human Factors and Ergonomics in Health Care
“This educational event is your opportunity to learn insights on the latest science and best practices, understand innovations in the safety of healthcare providers and patients, sharpen the focus of HF/E initiatives, and improve your regulatory approaches.”
Remote Healthcare UX Jobs
Director of Product Design / User Experience (m/f/x) at Ada
“As part of our rapid growth, we are looking for a Director of User Experience to drive and oversee Ada’s product design and user research strategy across the company and provide sound strategic guidance, vision and direction to our user experience team within the organization.”
Senior Product Designer: Growth at Found
“Found is an evidence-based weight care platform that combines the best of modern medicine with lasting behavior change, access to personalized coaching, and a supportive community. Centered around clinical excellence, Found provides its members with a doctor-designed, comprehensive, and personalized weight loss program that delivers long-term, sustainable results.”
Lead Product Designer at Sesame
“Sesame is the home for Americans who have been priced out of the traditional healthcare system. Whether they are uninsured or burdened by high-deductible insurance, the Sesame marketplace brings millions of Americans access to the healthcare they need at a fraction of the typical price.”
In Case You Missed It
Designing Digital Experiences for Participants in a National Health Research Program
A case study of The All of Us Research Program from GoInvo.
Want to help?
If you’d like to help Design with Care grow and support the greater healthcare UX community, drop me a line at alex@designwith.care or send me a message in Discord.
Thank you!