Design with Care for December, 2023
Resources for UX designers working in healthcare published the first Tuesday of each month.
Welcome to the December edition of Design with Care!
Articles
How to design better user experiences for physicians
The article discusses the role of UX design in enhancing the efficiency and experience of physicians in the US healthcare system, addressing challenges like paperwork, burnout, and system inefficiencies with innovative digital solutions.
Panel discussion: patient engagement and communication “It’s about designing for usability, and easy user experience”
This panel discussion featured healthcare professionals exploring digital patient engagement and communication strategies, focusing on using technology to improve patient experiences, accessibility, and empowerment, while addressing challenges in digital transformation within the healthcare system.
Illiterate-Accessible UX: Nivaara’s inclusive design for rural healthcare
This is a case study by Kumar Lakshya on designing Nivaara, an application aimed at providing illiterate or low-literate women in rural India with accessible healthcare information, emphasizing the use of intuitive interfaces, voice feedback, and visual aids to bridge literacy gaps and empower primary caregivers.
Top 5 UX Issues | State Health Exchanges
This article highlights the persistent user experience challenges in state health insurance marketplaces, emphasizing the need for streamlined navigation, clear plan pricing, technical stability, flexible application flow, and simplified income input to improve user engagement and reduce customer support costs.
Improving voice technology diversity in healthcare with inclusive interfaces and conversational AI
Wolters Kluwer discusses the importance of integrating diverse voices in healthcare voice user interfaces (VUIs) to enhance patient engagement and outcomes, particularly for the 42.2% non-white U.S. population often not represented in current VUIs. The article highlights efforts to introduce diverse voice options in VUIs and the use of conversational AI to address health disparities and improve the healthcare experience for people of color.
Designing Empathetic Healthcare User Interfaces: Enhancing Usability and Accessibility
UX Matters emphasizes the importance of empathy in UX design for healthcare, advocating for user interfaces that cater to diverse patient needs with clear, accessible features, and a focus on enhancing patient-provider relationships for better healthcare outcomes.
A Better Way to Develop A Medical Device with Digital and Physical Elements (Part 2 of 2)
Ken Soliva outlines a new design methodology for medical devices, focusing on integrating digital and physical aspects to enhance user experience. It details three key phases: Configuration Exploration, Interaction Development, and Aesthetic Refinement, emphasizing the importance of multidisciplinary collaboration for creating intuitive, harmonious medical devices.
How to Enable Patient-Centric Co-Design for Better Healthcare Solutions
Alira Health experts emphasize that patient involvement ensures solutions are effective and user-friendly. Misconceptions like high costs are addressed, advocating for direct patient input for better outcomes. The article suggests partnering with experts for successful implementation of this approach.
EHR usability, patient communications and billing outrank AI as top tech priorities at some medical groups
The MGMA Stat poll reveals that EHR usability (35%), patient communications and access (26%), and revenue cycle management/billing systems (21%) are higher priorities than AI (13%) for medical group leaders over the next 6-12 months. These priorities reflect a focus on improving operational efficiency, reducing clinician burnout, and enhancing patient experience.
What are the IRB review requirements for human factors/usability testing?
Human factors/usability testing for medical devices typically requires Institutional Review Board (IRB) approval, as it's considered a clinical investigation involving human subjects by the FDA. To ensure compliance and for the FDA to consider the data for marketing permits, IRB review is essential.
Service Design’s Superpowers for Implementing AI-Based Healthcare
Michael Buquet discusses service design's role in integrating AI into healthcare, focusing on patient-centric services, transparent systems, and challenging current healthcare norms to improve accessibility and efficiency. He emphasizes the importance of ethical, user-friendly AI solutions in revolutionizing healthcare delivery.
Elevating Healthcare Through Strategic UX Design
Dive into the latest EXD monthly newsletter to explore how strategic UX design is transforming healthcare experiences for patients, doctors, nurses, and EHR systems, leading to a new era of personalized, human-centered design in Healthcare and MedTech industries in 2024.
Video
FDA Virtual Public Workshop – Extended Reality in Orthopedic Surgical Devices: Insights into User Experience and Adverse Event Reporting for Patient Safety
The FDA hosted a virtual workshop to discuss extended reality technologies in orthopedic surgery and improve understanding of user experiences and device performance for patient safety.
Podcasts
PSQH: The Podcast Episode 92 – Ensuring Patient Safety During the Medical Device Research Process
On episode 92 of PSQH: The Podcast, Korey Johnson, managing partner at Bold Insight, talks about ensuring that medical device research is safe for patients.
Scholarly Research
User Experience of Older People While Using Digital Health Technologies: A Systematic Review
A systematic review of questionnaires used to assess the user experience (UX) of older individuals (aged ≥65) with digital health technologies, highlighting the System Usability Scale (SUS) as the most effective tool.
Digital Health Equity and Tailored Health Care Service for People With Disability: User-Centered Design and Usability Study
The need for patient-centered design strategies using patient-generated health data to improve digital health services and communication for people with disabilities and older adults, especially during the COVID-19 pandemic.
Usability and Efficacy of Artificial Intelligence Chatbots (ChatGPT) for Health Sciences Students: Protocol for a Crossover Randomized Controlled Trial
The importance of integrating artificial intelligence (AI) into health sciences education, emphasizing its potential impact on scientific writing, critical thinking, and the need to understand AI's implications for responsible and effective use.
Developing a virtual patient: design, usability, and learning effect in communication skills training
The use of Virtual Patients (VPs) in health sciences for skills development, particularly in medical interviews, and focuses on research aimed at developing a VP to enhance communication skills training for medical students in Turkey.
Usability evaluation of emergency information systems in educational hospitals in Kerman, Iran
Smart and practical health information systems and applications with fewer errors are crucial for healthcare facilities. One method that ensures the proper design of health information systems (HIS) and applications is usability evaluation.
Haptic Nudging Using a Wearable Device to Promote Upper Limb Activity during Stroke Rehabilitation: Exploring Diurnal Variation, Repetition, and Duration of Effect
A study on optimizing haptic nudging via wearable devices for stroke rehabilitation, finding that nudges are more effective during active periods and lose significance quickly, with implications for designing more effective wearable therapeutic devices.
Upcoming Events
Lighting Within Imaging Departments : AIA Accredited Presentation
Wednesday, December 6th
A course focused on improving the hospital experience in imaging departments by applying design theory and quantitative research to enhance lighting and interactive technologies, with a specific focus on MRI lighting design to improve safety, image quality, and reduce electromagnetic interference.
Design Rounds
Thursday, December 7th
“The healthcare industry is hyper complex, and as more healthtech companies are cropping up, let's make sure we're designing for the best end user experience by mind melding. “
Unleashing the power of storytelling in healthcare design
Monday, December 18th
“Join us at Garaje Digital Health with the talk "Unleashing the power of storytelling in healthcare design" by Joanna Domagalska, Senior UX Designer
Designing for Digital Inclusion in Healthcare
Tuesday, January 23rd
“We believe digital is now a wider determinant of health. As well as shaping access to health and care services, digital impacts across all aspects of our lives, affecting our opportunities and shaping health inequalities. Digital technologies and online services can improve health and wellbeing – as long as people have the access, skills, confidence and support to benefit.”
Jobs
Apple
Product Designer - Health Special Projects
Verily
UX Designer, Participant Insights & Experiences
Samsung
Samsung 2024 Summer Intern, Digital Health Research
In Case You Missed It
The Ohio State University
Usability and User Experience in Health Care Certificate
This certificate provides a focused area of study for students who wish to design or implement electronic health records to enhance the user experience or usability, or participate in quality improvement initiatives to enhance patient safety. Case-based individual and team projects demonstrate mastery of methods in national standards and meeting the expectations of accrediting organizations.